Refund Policies

As mentioned in the individual listings associated with this website, certain products are made specifically for the customer directly following the order being processed through our services in collaboration with our manufacturing partners. Since these items are considered customized items, they will not be eligible for our return request inquiry process lest a major defect in the manufacturing process is identified by the customer. An order confirmation email will be sent out to a customer upon completion of any sales transaction; those that include customized items will have instructions for contacting customer support listed inside of this confirmation email should a product arrive in a defective state. This can include but is not limited to tears in the seams of clothing, misprints on any goods, or streaking that occurred at the printing level. While we do not anticipate these outcomes to occur, we want to make sure the customer has the best experience possible and are open to mitigating these unprecedented issues. To iterate again, items made to order are not eligible for returns nor refunds save for the aforementioned exception. 

Unopened in-house items not made to order with tags still attached or within original packaging may be considered for a return for a period of up to 10 days following delivery of said item at the discretion of VaVaVarium, LLC. Returns will only be considered if the return reason is deemed valid by VaVaVarium, LLC and will be determined via the return request inquiry process. Should you be in need for consideration of a return, please contact us directly at hi@vavavarium.com at your earliest convenience. Any requests will automatically be denied if the return request is not made prior to the 10-day allotted period as described above. Please note that buyer's remorse is not a valid reason for a return request and will automatically be denied. Once a return request inquiry is opened, our team will collect pertinent information to determine the validity of the case. Customer will then be informed of whether the return was approved or denied. Upon approval, the customer will receive e-mail communication regarding instructions for sending the item back along with a return shipping label so no further costs are incurred to the customer. Once the item arrives back to VaVaVarium's shop, it will be inspected to ensure that the item return description matches that of the physical product. If it is found to be as described by the customer via the return process, a refund will be made back to the customer in the amount of the original order via his or her original payment method. Should the customer no longer have access to the original payment method used, VaVaVarium, LLC will make the refund in the form of a VaVaVarium gift card for the exact refund amount. Gift cards will not have an expiration date and will always be valid while VaVaVarium, LLC is incorporated. Once the return process is completed, the customer should expect to receive his or her refund within 10 to 15 business days. 

VaVaVarium, LLC reserves the right to refuse any and all requests for refunds without a return request inquiry being processed, subsequently approved, and receiving the item back as described. Partial refunds will only be awarded at the extreme discretion of the owners of VaVaVarium, LLC and will be considered on a case-by-case basis; a return request inquiry still is the first step customers should take regardless of desired outcome. 

Should a customer be dissatisfied with the outcome of a return request inquiry as outlined above and chooses to escalate the matter via a chargeback with his or her financial institution, this will result in the immediate and permanent blacklisting of the customer and his or her associated mailing address/contact information. 

For opened items or those where tags have been removed, return request inquiries will be considered on a case-by-case basis and, if approved, will only be eligible for partial store credit in the form of a VaVaVarium gift card for no more than 65% of original item's invoice total. 

Blind boxes that were purchased in original unopened packaging will not be eligible for returns or refunds. VaVaVarium, LLC is not responsible for manufacturer defects or flaws; should an issue arise with one of these products, VaVaVarium, LLC kindly asks the customer to contact the original manufacturer or distributor of the item for issue resolution. 

For items lost or broken in transit, please contact the shipping service provider as indicated on your order invoice for intervention and resolution in these matters. As VaVaVarium, LLC is the FOB origin site (the sender of the order), once a parcel has a valid and updating/live tracking number within a specified shipping system, VaVaVarium, LLC is no longer the owner of said package and assumes no responsibility or liability for episodes that occur in transit; the customer being the FOB destination point (the receiver of said order) has the option to file any and all insurance claims directly with the shipping service provider of said order. No refund requests for lost items nor those made for items broken in transit will be approved.